Messages, check-ins and notes

Keeping in touch, and private notes for your team.

Messages

Each client has a Messages tab on their profile. Messages appear live. If they're not read within five minutes, the other person gets an email saying there's a message (never what it says). On a computer, Enter sends and Shift+Enter starts a new line.

Messages aren't for emergencies. For anything urgent or medical, clients should call 999 or NHS 111.

Clients under 18

Messages with young people are kept open, in line with NSPCC safeguarding advice for sport:

Only the client's assigned coaches can message them one to one. The company owner can read the thread but not write in it.
Their parent or guardian gets a copy of every message, both ways, by email, a few minutes after it's sent.
Messages sent between 9pm and 7am (UK time), by you or by them, arrive at 7am. The thread shows when.
Notifications on their phone say who it's from, but not what it says.
Messages can't be edited or deleted, so there's always a full record.

To tell a whole group something, use Message the group on the group's page. It reaches everyone, under-18s included, with the same overnight rule and copies to parents.

Check-ins

Tap Send a check-in. The client is asked how training, sleep and stress have been (1 to 5), anything sore, anything else for you, and one question of your own. They're emailed, and answer in the app. One check-in can be waiting at a time.

Coach notes

The Notes tab is for your team only: clients never see notes in the app. Keep them factual, as they could be included if a client formally asks for a copy of their data.

Still stuck? Email [email protected].